Frequently Asked Questions

Most Penismall products are crafted from premium body-safe silicone, including platinum-cured silicone and dual-density silicone options. Our materials are non-toxic, hypoallergenic, phthalate-free, and designed for long-lasting durability and realistic feel.

Yes. We prioritize safety and only offer products made from body-safe materials. Many of our silicone products are waterproof, odorless, and easy to clean.

Dual-density silicone combines a firm inner core with a softer outer layer, creating a realistic balance of firmness and softness that closely mimics natural anatomy.

A sliding skin dildo features a movable outer silicone layer that glides over a firmer internal core, providing a more lifelike sensation during use.

Absolutely. We offer a wide range of sizes and firmness levels, including beginner-friendly options designed for comfortable exploration.

Yes. Selected products can be customized. Production typically takes 30–45 days before shipping. Please contact our support team for availability.

We ship from fulfillment centers located in New Jersey, Los Angeles, Houston, and Savannah. Orders may also ship directly from our manufacturing facility when local inventory is unavailable.

Most in-stock orders are processed within 12–24 hours and delivered within 2–7 business days.

Yes. We offer free standard shipping on most U.S. orders.

Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or brand name.

U.S. customers generally do not pay customs duties. International customers may be responsible for local taxes and import fees required by their country.

Once your order ships, you will receive a tracking number via email. You can use it to monitor your shipment at any time.

Due to the intimate nature of our products and hygiene regulations, opened or used items cannot be returned.

Please contact us within 72 hours of delivery and provide your order number along with photos or videos of the issue. We'll arrange a replacement or refund whenever appropriate.

Approved refunds are usually processed within 3–7 business days after confirmation.

Orders can be canceled before shipment. Once an order has shipped, it can no longer be canceled.

Wash with warm water and mild antibacterial soap, rinse thoroughly, and allow it to air dry completely before storage.

We recommend using water-based lubricants with all silicone products to maximize product lifespan.

Store products in a cool, dry place away from direct sunlight. Keep them clean, dry, and stored separately when possible.

Many non-electronic silicone products can be sanitized using hot water. Always follow the care instructions included with your product.

We use discreet billing descriptors whenever possible to protect your privacy.

Yes. Penismall uses SSL encryption and secure payment processing technology to protect customer information.

We accept major credit cards, debit cards, and other secure payment methods available during checkout.